Shipping and Delivery Policy

Ordering times 

We aim to despatch orders with standard shipping within 1-2 business days. For express deliveries, orders are despatched same business day if they are placed by 1pm Melbourne time (AEST or AEDT if applicable).

Orders are despatched from our warehouse in Moorabbin (3189), Victoria, Australia. Please note that we do not despatch orders on Victorian or national public holidays.

Usual Delivery times: 

Once you have placed your order, you can use the Australia Post tracking sent to you by email to check the location of your parcel.

If there have been significant delays and you still have not received your parcel, please call Australia Post on 13 76 78 and quote the tracking number emailed to you. If you have any further concerns you can reach out to us via our submit a request form. Our customer service team will always do our best to help you track down your parcel. 

Christmas Delivery Deadlines:

For Metropolitan NSW, ACT, VIC, QLD, SA & TAS:

• Standard Delivery: Please place your order by Wednesday, 18th December.*
• Express Post: Please place your order prior to 1 PM AEDT on Monday, 23rd December.*

For Metropolitan WA and NT:

• Standard Delivery: Please place your order by Wednesday, 11th December.*
• Express Post: Please place your order prior to 1 PM AEDT on Friday, 13th December.*

For shipping locations outside of metro areas, we recommend allowing additional shipping time. Please order at least 2-3 business days prior to these dates.*

Please note that all shipping deadlines and transit estimates are estimates only and not guarantees.

Delivery Options:
Please see options at checkout for all delivery charges. The following options are available:

- Free Standard Shipping in Australia for orders over $99. Use of discount code may void free shipping unless total order payment is over $99. 

- Free Express Shipping in Australia for orders over $149. Use of discount code may void free shipping unless total order payment is over $149. 

- $10 Standard Domestic Shipping in Australia for orders under $99

- $15 Express Shipping in Australia for orders under $149

- Same Business Day Delivery* in Melbourne (for eligible addresses)

- International Shipping (outside of Australia) including tracking 

In case of return, shipping fees are not refundable.

All standard and express shipping orders within Australia are delivered by Australia Post. If nobody is at the address to receive the delivery, the parcel will be left in a safe place. If there is no safe place available, a notification card will be left and the parcel will be taken to a nearby Post Office. Please use the tracking number provided by email to follow the status of your delivery.

 

*Same Business Day Delivery in Melbourne

B Free Australia is thrilled to introduce our new collaboration with Go People, enabling us to offer customers swift same day courier delivery services. This exclusive partnership allows us to cater to addresses located within a 50km radius of our warehouse in Moorabbin, Victoria. It's as easy as adding your desired items to your cart, entering your details, including your address, at checkout, and reviewing the available shipping rates to determine your eligibility and view the applicable rate. Note that this service is available for same business day delivery for orders placed before 11:30am to eligible addresses in Melbourne. We are committed to providing a seamless shopping experience, and this exciting addition to our Shipping offers ensures that our customers receive their orders promptly.

 

Duties, Taxes and/or regulatory fees:
The customer is liable for any duties, taxes and/or regulatory fees levied on the shipments by the destination country regulatory authorities. For more information on whether any fees or duties will be imposed on your purchase, please contact your local customs office.

Carrier Brokerage fees:
The customer is liable for any additional brokerage fee for orders arriving from outside your country. These charges, if applicable, are assessed upon the delivery of your postal carrier and must be paid by the order recipient. For more information on carrier brokerage fees, please contact your local postal carrier.

Changes: To change a submitted order, call us on 03 8007 3535 or reach out to us via our submit a request form. 

 

CLICK FOR OUR RETURNS/EXCHANGE POLICY